Terms & Conditions
Please read these Terms and Conditions carefully before purchasing a template or booking design services with Anna & Rain. By working with us or purchasing a product through Etsy, you agree to the terms outlined below.
1. Services Offered
Anna & Rain provides:
Pre-made Squarespace website templates (delivered via Etsy)
Semi-custom website packages (customization of an existing template)
Fully custom Squarespace website design services
Each service has its own scope, timeline, and deliverables, which will be clearly outlined before project start or purchase.
2. Payments
Payment for services is processed via a secure, direct payment link or through Etsy (for templates).
A non-refundable deposit is required to reserve your spot for semi-custom or fully custom projects.
Final balance is due upon project completion, prior to final file handoff or website transfer.
Payment plans may be available upon request.
3. Refunds & Cancellations
Templates:
Due to the digital nature of our templates, all sales are final and non-refundable.
Semi-Custom & Custom Projects:
Deposits are non-refundable. If you cancel after work has begun, you may be invoiced for any time or deliverables completed up to that point.
4. File Delivery
Templates purchased via Etsy will be delivered digitally through Etsy's system or via a follow-up email with access instructions.
Final deliverables for custom or semi-custom projects (such as logos, brand files, or launch-ready sites) will be shared via Google Drive, Dropbox, or email.
It's your responsibility to download and safely store all final files within 7 days of delivery unless otherwise agreed upon.
5. File Storage
We will retain project files for up to 30 days after final delivery. After that period, we cannot guarantee that files will be stored or retrievable. Please make sure to back up all files promptly upon receipt.
6. Client Responsibilities
To complete your project smoothly and on time, you agree to:
Provide all required content, branding assets, and feedback within the agreed timeframe.
Confirm that you have rights to any content you provide (e.g., images, logos, copy).
Maintain a Squarespace account and subscription if applicable.
Delays in communication or content delivery may result in rescheduling or additional fees.
7. Template Licensing
Each template purchase includes a single-use license—you may use the template for one personal or business site. You may not resell, redistribute, or claim design credit for the template, even if you customize it.
8. Ownership
You retain ownership of all content and images you provide.
Completed websites and brand assets are yours once the final payment has been received.
Anna & Rain reserves the right to showcase completed projects in our portfolio or marketing materials unless otherwise requested in writing.
9. Squarespace Platform
All design work is done using the Squarespace platform. You are responsible for your Squarespace subscription and understanding Squarespace’s own terms of service.
We are not affiliated with Squarespace and are not responsible for outages, technical issues, or policy changes on their end.
10. Limitation of Liability
While we strive to deliver a professional, functional product, we are not liable for:
Loss of business or revenue due to site downtime or third-party service issues
Any legal issues related to the use of your content or materials
Problems arising from changes made to your site after handoff
11. Revisions & Support
Template purchases do not include customization or technical support unless otherwise noted.
Semi-custom and custom packages include a defined number of revisions; additional edits may incur an added fee.
Post-launch support may be available as an add-on service.
12. Changes to These Terms
We may update these Terms & Conditions periodically. Any changes will be posted on this page with an updated effective date.
Questions?
Please contact us at:
Anna & Rain
anna@annaandrain.com
www.annaandrain.com
Effective Date: 01/01/2025